BYD forklift official quality assurance scope and after-sales policy description

After purchasing electric forklift products, many users are most concerned about the official quality assurance rights and supporting after-sales policies that can be enjoyed in the future. Clear and clear service rules can not only help users rationally plan the use of vehicles, but also minimize the operation and maintenance costs of the whole life cycle of vehicles. BYD forklift always adheres to the principle of open and transparent service, and publicizes the official quality assurance scope and standardized after-sales policy of the full range of products on sale to all users to protect the legitimate rights and interests of every car buyer.

First of all, we will explain the coverage of the official basic quality assurance, within the quality assurance valid period corresponding to the product, under the premise that the user uses the vehicle in compliance with the guidelines of the official operation manual, the core power system of the vehicle, the main body of the bearing frame, the hydraulic transmission system and other core components, if there is a functional failure caused by non-human improper operation and non-external impact damage, the user can enjoy the official free fault detection, replacement of faulty parts and other corresponding quality assurance services with the regular car purchase certificate and the vehicle warranty manual.

At the same time, it is also necessary to clearly inform all users of the exemption scope of official quality assurance. If the user fails to operate the vehicle illegally according to the requirements of the operation manual, dismantles and modifies the original structure of the vehicle without permission, entrusts an unofficial authorized organization to repair and replace parts without permission, and the vehicle is damaged by human factors such as long-term operation in an environment beyond the official limit working conditions. Such situations are not covered by the basic quality assurance. In addition, conventional vulnerable and consumable parts such as tires, filter elements, and seals do not belong to the coverage category of basic quality assurance. Users with relevant maintenance needs can consult local authorized outlets to purchase suitable value-added maintenance services to cover the operation and maintenance needs of such accessories.

In addition to the basic quality assurance, BYD forklift has also established a complete standardized after-sales services system. If users encounter any abnormal faults in the process of daily use of the vehicle, they can submit maintenance applications through the official unified service hotline and the nearest authorized offline outlets. The staff will contact the user as soon as possible. For minor faults that can be solved by remote operation troubleshooting, clear operation guidelines will be given immediately to help users quickly restore the operation of the vehicle. For faults that need to be dealt with on-site, in the areas covered by the service, the official will arrange for maintenance personnel with professional qualifications to arrive at the scene to deal with them according to the publicly promised timeliness, so as to minimize the impact of vehicle failures on the production and operation of users.

In addition, the official will also regularly push relevant popular science content on vehicle maintenance knowledge and standardized operation skills to car buyers, and also provide regular free safety inspection services for users in need to help users check potential faults in a timely manner and prolong the overall service life of the vehicle. If users have personalized service needs beyond the general policy of publicity, they can also directly communicate and negotiate with the local official service specialist to meet the reasonable demands of users as much as possible.