Humen BYD Electric Forklift Network, Apparel Industry Client Server Case Description

Humen, as a well-known garment industry gathering place in China, gathers a large number of garment production, warehousing and distribution, and freight supporting enterprises. The on-site transshipment operations of such enterprises have distinct industry characteristics. The transshipment goods in the garment industry are mostly fabrics, ready-to-wear, packaging accessories and other categories, which are generally lightweight but large in size. At the same time, the internal sorting sites in the factory area are scattered, the passage is relatively narrow, and the production scene requires a high degree of environmental cleanliness. The exhaust emissions and operating noise of traditional fuel forklifts are difficult to adapt to the daily operation needs of the garment industry.

Guangdong Jianshu New Energy has been deeply involved in the service field of local industrial new energy handling equipment for many years. Its Humen BYD electric forklift truck network has long focused on the actual use scenario of clothing customers, and has formed a mature full-chain service capability from pre-demand survey to long-term after-sales operation and maintenance. In the early stage of docking with customers in the garment industry, the service team of the outlet will visit the customer's full operation scene on the spot, one by one, record the floor height of the storage area, the minimum traffic width of the channel, the daily average transshipment volume, the operation shift hours, the charging site configuration and other actual parameters, combined with the customer's budget range, match the suitable BYD electric forklift model for the customer, which will not cause unnecessary cost waste due to performance redundancy, and can fully cover the daily operation needs of the customer's OurHours segment.

In response to the characteristics of the apparel industry that often catch up with orders during peak production and sales seasons, the outlets have also optimized the after-sales response mechanism, configured an exclusive Client Server docking channel, and daily customer service personnel respond to various inquiries online for a long time. All personnel in the operation and maintenance team have passed professional skills assessments and are equipped with multiple mobile service vehicles. Regular after-sales needs can be dealt with quickly. At the same time, the outlets will customize an exclusive regular inspection plan for cooperative apparel customers, and come to the door during the off-season of production to conduct comprehensive inspections and maintenance of the vehicle's battery status, control system, braking system and other core components, and investigate potential hidden dangers in advance to avoid vehicle failures interfering with the production and transfer progress during peak operation periods. In response to the temporary centralized transshipment needs of some customers, or the scenario where their own vehicles require long-term maintenance, the outlets also have a supporting backup vehicle scheduling mechanism, which can coordinate the appropriate temporary capacity replenishment at the first time to minimize the impact on the daily operation of customers.

At present, the local garment industry customers served by Humen BYD electric forklift outlets cover different scales of production and processing plants, warehousing and distribution enterprises. In the future, Guangdong Jianshu New Energy will continue to optimize the service capabilities of local outlets, in line with the constantly iterating operational needs of the garment industry, and provide stable and reliable BYD forklift sales after-sales services for the majority of local customers.