Shijiao BYD industrial forklift after-sales, special model customized maintenance service description

At present, many industrial operation scenarios in Shijiao area, due to the limited width of storage channels, special requirements of the operating environment, and special attributes of handling goods, special models of electric forklifts with non-general specifications are selected. The structural configuration, operating parameters, and conventional production models of such models are significantly different, and the universal standard maintenance package often cannot fully cover their actual use needs.

In order to ensure that all kinds of special customized models of industrial forklifts in the region are always in compliance and stable operation, the after-sales site of Shijiao BYD industrial forklifts has specially launched targeted special model customization maintenance services, and all service processes are in line with the actual operation attributes of special models.

In the early stage of service start-up, dedicated technicians will take the initiative to come to the door to collect complete information on the structural parameters, installation and modification points, daily operating conditions, and past fault records of each forklift to be maintained, and establish an independent exclusive maintenance electronic file for each vehicle. Combined with the actual usage intensity of the vehicle, an appropriate maintenance plan will be generated, and the unified maintenance cycle requirements of general-purpose models will not be directly applied to avoid the problem of insufficient maintenance frequency or excessive maintenance.

During the daily maintenance execution process, the site will arrange technicians trained by the corresponding special project to provide services, and the operation process will be completed in strict accordance with the operating specifications of the corresponding model to complete the whole process of wear parts detection, circuit system verification, load-bearing structure calibration, special adaptation parts debugging, etc., to troubleshoot potential failure risks in advance and reduce the probability of failure emergencies.

For users who purchase customized maintenance services, the site also has an exclusive service docking channel. Once a vehicle malfunctions during operation, the technicians will arrive at the site with the appropriate accessories for maintenance as soon as possible to minimize the waiting time for failures and reduce the impact of failures on daily handling operations.

At present, this kind of customized maintenance service can be adapted to the use needs of various special operation scenarios such as narrow-channel storage forklifts, heavy-duty special-shaped handling forklifts, low-temperature cold storage special forklifts, etc. Users with relevant maintenance needs can directly go to Shijiao. The local industrial forklift after-sales site for consultation details can also submit vehicle-related information through the official online server level to make an appointment for on-site investigation to obtain the corresponding customized maintenance plan.