Shishan BYD forklift after-sales, door-to-door maintenance service response timeliness description

For the production, manufacturing, warehousing and logistics enterprise users who have the demand for electric forklifts in the Shishan area, the operation stability of the forklift is directly related to the daily operation efficiency, and standardized and reliable after-sales on-site maintenance services are the core points that many users pay attention to. As an officially authorized BYD forklift after-sales services site in the Shishan area, we have formulated clear standardized rules for the response time of on-site maintenance, and all service processes are implemented in accordance with the unified specifications of the headquarters.

In response to routine appointment maintenance requirements, that is, regular maintenance, replacement of wearing parts, and routine function testing that users call the service site to report in advance, we will schedule the corresponding after-sales maintenance engineers in the area in advance according to the factory location and appointment time provided by the user, bring all the supporting tools and corresponding accessories, and arrive at the user's site on time at the agreed time to carry out services to avoid disrupting the user's original production schedule.

In response to the emergency needs of fault repair, that is, if the user's forklift fails suddenly and cannot operate normally, we will call the after-sales hotline to report the situation as soon as possible. We will arrange the maintenance engineer in the nearest area to connect as soon as possible to confirm the approximate type of fault, the current parking position of the forklift, and the urgency of the on-site operation. The repair needs within the core urban area of Shishan will be arranged for engineers to come to the door within 1.5 hours, and the repair needs of the surrounding townships and industrial parks of Shishan will also arrive at the scene within 2.5 hours according to the journey conditions.

For some users who are involved in the transfer of goods in the whole line and the operation schedule is particularly tight, we can also coordinate the backup emergency forklift resources according to the actual situation, and give users transitional use during the maintenance period to reduce the operation impact caused by the failure as much as possible. It should be noted that all response timeliness standards are based on the normal traffic conditions in Shishan. In case of extreme weather, traffic control and other factors beyond our control, our service customer service will also synchronize the progress with the user as soon as possible, negotiate and adjust the appropriate door-to-door time, and maintain information transparency throughout the process. In the future, we will continue to optimize the layout of maintenance service outlets in the Shishan area, supplement more localized parts reserves, and further optimize the service experience of door-to-door maintenance, so as to provide more stable and reliable after-sales guarantee for BYD forklift users in the region.