Nantou BYD forklift after-sales, production line model rapid maintenance service description

In order to adapt to the daily operation and maintenance needs of electric forklifts in various local production plants in Nantou, the after-sales team of BYD forklifts has launched special project services for rapid maintenance of production line models, and the whole process is designed to fit the rhythm of continuous operation of the production line.

This service covers all production and operation entities in Nantou Town. All BYD's full range of electric forklift models put into production line operations are included in the adaptation category of fast maintenance services. All kinds of common problems such as abnormal walking noises, lift cards, abnormal battery status, and electronic control faults encountered in daily use can be submitted through the exclusive service channel. There is no need for users to push vehicles to offline service outlets by themselves, reducing the time consumption of handling and transshipment.

After the user submits the maintenance requirements, the territorial service specialist will complete the information registration as soon as possible, and flexibly make an appointment for the door-to-door time based on the operation schedule of the user's production line. For the scene of an emergency shortage of cars in the production line, the after-sales team will prioritize the deployment of the nearest technicians to bring the commonly used accessories to the scene to shorten the waiting time of the user as much as possible to avoid the disruption of the material transfer link of the production line.

Before the maintenance operation, the technicians will take the initiative to connect with the on-site production line management personnel to confirm the current maintenance time that can be occupied, and carry out the operation without disrupting the overall production plan. During the operation, strictly follow the official maintenance operation standards of the corresponding model, first complete the whole vehicle status inspection, troubleshoot potential hidden faults, and then deal with the reported problem points. After the operation is completed, the various functions of the forklift will be tested on the spot, and the precautions for subsequent daily use will be explained to the on-site forklift operators synchronously, and clear follow-up maintenance suggestions will be given.

All the replacement parts during the maintenance process are the original compliance parts of the corresponding model. After the maintenance is completed, the user will be given a clear service record, which is convenient for subsequent traceability of the maintenance history of the vehicle. For production enterprises with long-term fixed maintenance needs, a customized regular on-site inspection plan can also be connected to check the potential problems of the vehicle in advance, reduce the probability of sudden failures, and help users balance the operation and maintenance costs of forklifts and the efficiency of production operations.

The after-sales team of Nantou BYD forklifts has always been focused on adapting to the actual operation and maintenance needs of the production line scenario, continuously optimizing various service links of rapid maintenance, and providing reliable service support for the stable operation of the electric forklifts of local production enterprises.