Dali BYD electric forklift maintenance, common faults on-site maintenance service description

Dali has a high degree of local industrial agglomeration, and a large number of logistics warehousing and production and processing enterprises. Electric forklifts, as the core operating equipment for short-distance transshipment of goods in the factory area, generally have a long daily use time. They are prone to all kinds of sudden failures under long-term high-frequency use. Once the forklift is out of service, it is easy to affect the circulation efficiency of the entire operation line. For the majority of users who use BYD electric forklifts in the region, we have launched an exclusive service for on-site maintenance of common faults covering the whole area, so as to reduce the time cost and outage loss of users to repair by themselves as much as possible.

This on-site maintenance service covers all industrial parks, logistics parks, distribution yards and factory sites in Dali. After the user submits the maintenance requirements, the staff will register the fault information as soon as possible, and arrange the maintenance personnel to come to the door in combination with the distance between the points. Most areas can achieve quick response to the scene.

The common types of faults covered by the service include multiple dimensions: power system failures, such as forklift start-up failure, unexplained stop in the middle of driving, abnormal battery life attenuation too fast, etc. After the maintenance personnel arrive, they will give priority to complete the whole vehicle circuit verification, battery pack health testing, power parameter verification, check the line virtual connection, component aging, parameter setting deviation and other issues one by one, and complete the debugging and repair on the spot. Functional malfunctions, such as fork lift cards, steering operation lag, braking response lag and other high-frequency problems, maintenance personnel will check the hydraulic oil circuit, control sensors, and brake components one by one according to the standardized maintenance process. After locating the root cause of the fault, they will deal with it as needed. If the adapter parts need to be replaced, they will also synchronize the plan with the user as soon as possible. After obtaining consent, the corresponding accessories will be deployed to complete the follow-up processing.

All door-to-door service maintenance personnel have undergone systematic electric forklift maintenance special project training, and are certified to work. The charging standards of all maintenance projects are announced in advance. Before the official maintenance, the cause of the failure, the corresponding maintenance plan, and the estimated cost will be clearly explained to the user before the official maintenance. After obtaining the user's consent, the follow-up operation will be advanced. There is no invisible consumption in the whole process. If the user encounters small problems such as alarm prompts and slight abnormal noises that can be initially investigated, they can also contact the customer service in advance for remote guidance. Complete the basic self-inspection first, further reduce the maintenance time and economic cost, and provide reliable guarantee for the stable operation of the electric forklift for local users.