Leliu BYD electric forklift after-sales, wearing parts replacement and door-to-door service instructions

In daily factory handling and warehousing turnaround scenarios, electric forklifts are used more frequently, and it is normal for some high-frequency contact and high-frequency operating components to experience natural wear and tear. Standardized after-sales maintenance services can deal with such wear and tear problems in a timely manner, prolonging the overall service life of the equipment and reducing unnecessary outage costs.

For users of BYD electric forklifts in the Le Liu area, a standardized replacement service process for wearing parts is set up at the corresponding after-sales outlets. First, the certified after-sales engineer will pre-inspect the overall operating status of the equipment, clarify the degree of wear and tear of the wearing parts, and clearly explain the cause of wear and tear, the corresponding replacement plan and relevant precautions to the user. Replacement operations will only be carried out after fully obtaining the user's consent. The components currently included in the scope of replacement services for conventional wearing parts include operating protective rubber sleeves, brake friction pads, cargo load-bearing rollers, pipeline sealing rubber rings, lighting warning components, and other categories that are prone to natural wear and tear in daily operation. All the accessories used for replacement are the specifications of the corresponding models. After the replacement is completed, the engineer will practice run the entire equipment to verify that the new components are firmly installed and the operating parameters are up to standard, and there will be no problem of matching discomfort. The equipment will be delivered to the user for use. The whole process will not guide the user to replace non-essential parts. The service processes are in line with after-sales operation specifications.

In order to further reduce the time and transportation cost for users to send their own repairs, the after-sales team simultaneously launched a door-to-door service mechanism covering the entire jurisdiction of Leliu. When users have maintenance needs, they can submit service applications through official channels. The customer service staff will register the location of the equipment and specific maintenance needs as soon as possible, and the nearest dispatching and adapting engineers will bring corresponding accessories and professional tools to the scene to carry out services. During the door-to-door service process, the engineer will take the initiative to present relevant work documents, and the service will be advanced according to the standardized operation process. After the service is completed, the corresponding maintenance record documents will be issued to the user, marking the specific content of this service, the current status of the equipment, and subsequent maintenance suggestions, so that the user can follow up the follow-up equipment maintenance plan.

In addition to door-to-door services for wearing parts replacement and fault repair, users can also book regular maintenance door-to-door inspection services in advance according to their own equipment usage rhythm. After the engineer arrives, they will conduct a comprehensive investigation of the entire equipment's circuit, hydraulic system, and braking system, and investigate potential loss hazards in advance to help users improve the stability of equipment operation and provide reliable support for the smooth development of daily handling operations.